Privacy Policy

1. Information We Collect

• Account Information: Name, email address, phone number.
• Booking Information: Dates, preferences, payment details.
• Partner Information: Business details, property/ vehicle listings, availability.
• Technical Data: IP address, device details, cookies.

2. How We Use Your Information

• To process bookings and payments securely.
• To communicate with you about bookings, cancellations, wallet credits, or account matters.
• To provide customer support.
• To improve and personalize the Platform.
• When Explorers submit reviews or ratings, this information will be stored and displayed publicly on the Platform to help other users make informed booking decisions.
• Partner approval rates and response times are also tracked and displayed to ensure transparency and reliability.

3. Wallet Data

• Wallet balances and transactions are stored securely in your Platform account.
• Wallet data is used only for booking-related activities and refunds.
• Wallet funds are not treated as bank deposits and do not earn interest.

4. Sharing of Data

• Booking details are shared with Partners so they can fulfill reservations.
• Payment processing is handled by PayHere; we do not store full card details.
• We may share limited data with third-party service providers (e.g., analytics, hosting) under strict confidentiality.
• We do not sell or rent your data to third parties.

5. Cookies & Tracking

• We use cookies to enable website functionality, personalize content, and analyze performance.
• Users may disable cookies in their browser, though some Platform functions may be limited.

6. Data Protection & Security

• We use encryption and secure servers to protect your information.
• While we take all reasonable measures, no online system is 100% secure.

7. User Rights

• You may access, correct, or delete your personal data by contacting us.
• You may request account deletion, subject to regulatory and transactional obligations.