Cancellation and Refund Policy (Wallet-based)

1. General Policy

All bookings made through Bookiora are subject to the cancellation policies defined by the respective hosts. Bookiora acts as an intermediary platform and does not control individual host policies unless explicitly stated.

2. Customer Cancellations

• Customers may request cancellation based on the host's cancellation rules
• If eligible, refunds will be processed to the Bookiora Wallet
• Wallet balance can be used for future bookings within the platform

3. Host Cancellations

If an host cancels a confirmed booking:

• The customer will receive a full refund to their Bookiora Wallet
• The host's reliability rating may be affected
• In repeated cases, penalties or restrictions may be applied

4. No-Show Policy

If a customer does not attend an event or booking:

• Refund eligibility depends on the host's policy
• In most cases, no refund will be issued

5. Refund Processing Time

Refunds to the Bookiora Wallet are typically processed immediately after approval. Bank or external payment delays may vary depending on the payment provider.

6. Commission Handling

• The platform charges host a 5% commission on successful bookings
• In case of a full refund to an Customer, no commission will be deducted from the host

7. Force Majeure

In cases of natural disasters, pandemics, government restrictions, or other extraordinary circumstances, the Platform may override Partner policies to issue refunds, partial credits, or rescheduling options.